OMRON considers safety to be the most important consideration, even before functionality, performance, and cost. As such, OMRON strives to maintain and enhance the safety of its products and services at every stage of its business process from product planning and development through production, all the way up to sales, after-sales service, and disposal.
To realize maximum customer satisfaction, OMRON continually seeks to improve the quality of its products and services, in accordance with the basic quality policy that puts quality first. To this end, all employees are working hard to raise quality in their daily work.
To live up to its basic quality policy, the OMRON Group has established a quality management system that requires meeting the OMRON Group's own provisions in addition to the requirements of the international standard ISO 9001.
Across the OMRON Group, each organization has been strictly implementing a PDCA cycle. In this cycle, an improvement plan is formulated, the plan is implemented, and the degree of achievement is evaluated. This evaluation leads to the next improvement, and the cycle is repeated. Strict implementation of a PDCA cycle helps ensure the safety and quality of products, enabling continuous improvement of quality and prevention of quality-related problems. Concurrently, auditing has been conducted to measure the efficacy of quality management systems since fiscal 2011.
As for substances that may adversely impact the environment or society, the Group has constructed a chemical substances management system in order to quickly respond to customer inquiries and provide necessary information.
The Global Procurement and Quality Management HQ, a corporate headquarters division, has a well-established structure to support quality enhancement on a global scale, through quality approval for purchased parts and advancement of failure analysis technologies. As for purchased parts, for example, a system of evaluating and certifying suppliers' process quality is implemented to ensure the highest possible product quality throughout the world.
In fiscal 2019, the OMRON Groups strengthened its efforts to avoid silent changes* that the company started in fiscal 2016, increasing the number of processed items to purchase integratedly. OMRON will continue the efforts.
In accordance with its Product Safety Policy, OMRON Group companies clearly determine safety management systems to be implemented at each stage of its business process, from product planning and development through production, and all the way up to sales, after-sales service, and disposal. By so doing, the OMRON Group strives to ensure the supply of highly safe products.
ISO 9001-certified sitesAt the OMRON Group companies, quality audits are performed on a regular basis. The objective is to continuously improve the compatibility and effectiveness of quality management processes and upgrade their level by implementing their PDCA cycle. The Global Procurement and Quality Management HQ is committed to resolving issues faced by each Group company through the implementation of quality management systems.
To ensure product safety, the Group companies verify and review designs and check the appropriateness and validity of the designs while developing new products. By taking these steps, the nature and completeness of risk prevention measures related to the products being developed are objectively evaluated.
The OMRON Group believes that quality must be supported by all Group members, whether they belong to sales, planning, R&D, procurement, manufacturing, or quality assurance. This applies even to directors and officers.
Based on this belief, the OMRON Group continuously offers quality education targeting various ranks, from new employees to managerial-level employees, in order to nurture quality leaders.
In China, where many of the Group's production sites are located, an "OMRON classroom" has been set up at the local technical colleges to provide education regarding OMRON's product manufacturing philosophy, including quality assurance. With the classroom, the OMRON Group has been developing personnel who will potentially lead its manufacturing and quality management activities in the future. Since fiscal 2011, a priority has been placed on nurturing leaders who would consistently promote quality improvement. To this end, the quality leader qualification system is being promoted.
Especially in China, Quality Control (QC) education equivalent to Level 2 and Level 3 of Japan's Quality Management and Quality Control Examination* is offered.
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The OMRON Group manages customer inquiries and complaints on defects in order to quickly detect serious quality problems that may affect customers' safety and prevent the recurrence of similar problems. To convey serious quality problems to top executives rapidly and correctly, the Group has established the OMRON Group Rules for Product Quality Risk Management.
Along with agile response to customer complaints, quick detection of serious complaints and preventing the recurrence of similar complaints are sought by the corporate headquarters division in charge of quality assurance. This is done in collaboration with the quality assurance departments of business companies and divisions. OMRON Group Rules for Integrated Risk Management are also available to appropriately and rapidly take necessary countermeasures in the event of serious accidents such as those that involve bodily injury, death, and fire.
The OMRON Groups has also formulated OMRON Group Guidelines for PLP*, which stipulate the implementation of four activities listed below. Based on these rules, OMRON seeks to prevent PL accidents involving defects of products manufactured and sold by OMRON that cause damage to customers' lives or possessions, while also ensuring the supply of highly safe products.
The four activities are:| Indicator | Target | Results | ||
|---|---|---|---|---|
| FY2017 | FY2018 | FY2019 | ||
| Serious PL accidents *1 | None | None | None | None |
| Serious violations of laws/ regulations *2 | None | None | None | None |
